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Our telephone policies

We always try to answer your call on the first ring. If you go to voice mail, the reasons are:

• We are on the phone with a client, giving them the same undivided attention you will receive
• We never answer the phone when we are in a meeting
• We will never put you on hold to answer another call
• We always have time to speak to you, for as long as you need
• We will return your voice message within 48 hours